icontact-camera-new logo
icontact-camera-new logo

All articles

What is your restocking fee?Updated 18 hours ago

Restocking Fee

We charge a 15% restocking fee for all non-defective product returns. This helps cover the costs associated with processing returns and ensuring the items remain in sellable condition.

  1. Repackaging: Ensuring the product is repackaged to its original condition, including replacing any damaged packaging and making sure all accessories and manuals are returned.
  2. Setting Focus: Our technicians calibrate and adjust the camera to meet manufacturer specifications for optimal performance, ensuring crisp and clear images.
  3. Sensor Cleaning: We carefully clean the camera’s sensor to remove any dust or particles, ensuring top-quality image performance.

As a small business, we strive to offer the best value and service while covering the costs of these important refurbishment steps. You can read more about this on our Return Policy page.

Still have questions? Email us at [email protected].


Was this article helpful?
Yes
No