How can I improve my audio quality during video calls?Updated a month ago

For the best audio quality, speak clearly and position yourself facing your iContact Camera. 

While the built-in noise-canceling microphones help reduce background noise, a quiet environment will always provide the clearest sound.

Optimize Your Audio with iContact Control

For additional audio controls and enhancements, we recommend installing the iContact Control app.

Within the app, you can adjust the Denoise setting to reduce background noise and improve voice clarity. Fine-tuning this setting can often resolve common audio quality issues.

Enable Noise Suppression in Your Video Conferencing App

If you're still experiencing background noise, you can also enable your video conferencing application's built-in noise suppression:

Zoom

Settings → Audio → Suppress Background Noise → High

Microsoft Teams

Settings → Devices → Noise suppression → High

Google Meet

Settings → Settings → Audio → Enable Noise cancellation

Select the Correct Microphone

If you have the iContact Control app installed, be sure to select iContact Control as your microphone (audio input) in your video conferencing or recording application. This ensures your audio settings from the app are applied during your calls.

If you do not have the iContact Control app installed, select iContact Camera as your microphone instead.

If you're still experiencing audio issues after trying the steps above, please contact our customer support team at [email protected] with your order number, and we'll be happy to help.