Get the best image quality on your iContact Camera.

<h2 dir="ltr" id="isPasted">Enhancing Image Quality with Your iContact Camera</h2>Get the best image quality from your iContact Camera with the tips below.<h2 dir="ltr" id="enable-hd-video">Enable HD Video</h2><h3 dir="ltr" id="zoom">Zoom</h3><ol><li dir="ltr" style="text-decoration:none;">Open&#xA0;Zoom.</li><li dir="ltr" style="text-decoration:none;">Click your&#xA0;profile picture&#xA0;&#x2192;&#xA0;Settings.</li><li dir="ltr" style="text-decoration:none;">Select&#xA0;Video &amp; Effects&#xA0;(or&#xA0;Video, depending on your Zoom version).</li><li dir="ltr" style="text-decoration:none;">Under&#xA0;Video, enable&#xA0;HD&#xA0;(if available).</li></ol><h3 dir="ltr" id="microsoft-teams">Microsoft Teams</h3>Microsoft Teams automatically adjusts video quality based on your device performance and network connection. To achieve the best possible image quality, ensure your iContact Camera is selected as your camera and use a stable, high-speed internet connection.<h3 dir="ltr" id="google-meet">Google Meet</h3><ol><li dir="ltr" style="text-decoration:none;">Open&#xA0;Google Meet.</li><li dir="ltr" style="text-decoration:none;">Click&#xA0;More options (&#x22EE;)&#xA0;&#x2192;&#xA0;Settings.</li><li dir="ltr" style="text-decoration:none;">Select&#xA0;Video.</li><li dir="ltr" style="text-decoration:none;">Set your&#xA0;Send resolution&#xA0;to&#xA0;1080p (High Definition)&#xA0;for the best video quality.</li></ol><h2 dir="ltr" id="improve-your-lighting">Improve Your Lighting</h2>Good lighting has one of the biggest impacts on video quality.<ul><li dir="ltr" style="text-decoration:none;">Use natural light&#xA0;whenever possible by facing a window.</li><li dir="ltr" style="text-decoration:none;">Avoid strong light behind you, which can make you appear dark or washed out.</li><li dir="ltr" style="text-decoration:none;">For additional lighting, consider our <a href="https://icontactcamera.com/products/softlight?_pos=1&amp;_psq=softl&amp;_psid=5b3102b61&amp;_ss=e" target="_blank" rel="noopener noreferrer">SoftLight</a>&#xA0;or <a href="https://icontactcamera.com/products/led-video-light-with-90-cri?_pos=3&amp;_psq=promini&amp;_psid=314fac75d&amp;_ss=e" target="_blank" rel="noopener noreferrer">ProMini Light</a>, both of which attach directly to your iContact Camera and provide adjustable brightness.</li></ul><h2 dir="ltr" id="adjust-your-camera-settings">Adjust Your Camera Settings</h2><h3 dir="ltr" id="windows">Windows</h3>Open the&#xA0;Start&#xA0;menu and search for&#xA0;Camera settings&#xA0;(or&#xA0;Manage cameras, depending on your Windows version) to access your camera settings.<h3 dir="ltr" id="windows--macos">Windows &amp; macOS</h3>For even more control, we recommend using the <a href="https://icontactcamera.com/blogs/tips/discover-your-best-virtual-self-with-icontact-controller?_pos=2&amp;_sid=3ef528cce&amp;_ss=r" target="_blank" rel="noopener noreferrer">iContact Control</a><a href="https://icontactcamera.com/blogs/tips/discover-your-best-virtual-self-with-icontact-controller?_pos=2&amp;_sid=3ef528cce&amp;_ss=r" target="_blank" rel="noopener noreferrer">&#xA0;app</a>, which allows you to fine-tune your camera settings, including brightness, contrast, exposure, white balance, and more.Many of our customers have also found <a href="https://camo.com/studio" target="_blank" rel="noopener noreferrer">Camo</a> (free version available) to be a helpful tool for additional video controls and camera customization.If you still need assistance, please contact our customer support team at&#xA0;<a href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number. We&apos;re happy to help!

Image quality issues

Get started on accessing the iContact Camera on your computer.

Our cameras are generally&#xA0;plug-and-play, so this isn&apos;t something you should normally run into.Before troubleshooting further, please make sure your iContact Camera is&#xA0;plugged directly into your computer&#xA0;(not through a USB hub, dock, or adapter) and that the camera&#xA0;arm is fully swiveled downward&#xA0;into its operating position, as shown below. &#xA0; &#xA0; &#xA0;&#xA0;<img src="https://attachments.gorgias.help/ZPB9rx1MKNMxWVa3/hc/JWE4j73GBe7ZlV9b/2026081319-bd03cfa0-6a29-4b85-a875-5acd1b4ce760-a5677b68-63c4-49bf-a394-5e92327eb18c.png" width="624" height="335" class="fr-fic fr-dii"> If your iContact Camera still isn&apos;t appearing as an option in your video call app, try the following steps: Mac:<ol><li style="color: rgb(0, 0, 0); font-size: 16px;">Click the Apple icon &#x2192; About This Mac &#x2192; System Report &#x2192; Camera.</li><li style="color: rgb(0, 0, 0); line-height: 1; font-size: 16px;">If your iContact Camera isn&#x2019;t listed, try an&#xA0;<a href="https://support.apple.com/en-us/102605" target="_blank" rel="noopener noreferrer">SMC reset</a>. </li></ol>PC (Windows):<ol><li style="color: rgb(0, 0, 0); font-size: 16px;">Open Device Manager &#x2192; Look under Cameras, Imaging Devices, or Sound, Video, and Game Controllers.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">If not listed, go to Action &#x2192; Scan for Hardware Changes.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Restart and test using the Camera app.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Make sure Windows is updated. Microsoft offers camera troubleshooting guides.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Disable USB power-saving settings that may disable your camera.</li></ol>USB connection tips:<ul><li style="color: rgb(0, 0, 0); font-size: 16px;">Ensure the camera is firmly connected to your computer&#x2019;s USB port.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Avoid USB hubs or extensions; try plugging directly into your computer.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Remove other devices from hubs if necessary. Some hubs can overload or fail.</li></ul>If you have additional questions regarding camera access, don&apos;t hesitate to contact our customer support team at&#xA0;<a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>.

I'm Unable to Access my Camera

Reconnect the camera and select iContact Camera.

First, unplug your iContact Camera from your computer. Wait a few seconds, then plug it directly into your computer&apos;s USB port&#x2014;not through a USB hub, dock, or adapter. Make sure the camera arm is fully swiveled downward into its operating position.Next, verify that your video conferencing application (such as Zoom, Microsoft Teams, or Google Meet) is using the correct video source:<ul data-spread="false"><li>If you have the<a href="https://icontactcamera.com/blogs/tips/discover-your-best-virtual-self-with-icontact-controller?_pos=2&amp;_sid=3ef528cce&amp;_ss=r" target="_blank" rel="noopener noreferrer"> iContact Control</a> app installed, select iContact Control as your camera.</li><li>If you do not have the iContact Control app installed, select iContact Camera.</li></ul>If your camera still isn&apos;t being recognized, please refer to our <a href="https://icontactcamera.gorgias.help/en-US/im-unable-to-access-my-camera-492429" target="_blank" rel="noopener noreferrer">I&apos;m Unable to Access My Camera</a> troubleshooting guide for detailed, step-by-step instructions.If the issue persists after completing the troubleshooting steps, please contact our customer support team at <a href="mailto:support@icontactcamera.com">support@icontactcamera.com</a> with your order number, and we&apos;ll be happy to assist you.

My computer isn’t recognizing the iContact Camera. What should I do?

Speak toward the camera or use our Companion Mic for clearer audio.

For the best audio quality, speak clearly and position yourself facing your iContact Camera.&#xA0; While the built-in noise-canceling microphones help reduce background noise, a quiet environment will always provide the clearest sound.<h2 dir="ltr" id="optimize-your-audio-with-icontact-control">Optimize Your Audio with iContact Control</h2>For additional audio controls and enhancements, we recommend installing the&#xA0;<a href="https://icontactcamera.com/blogs/tips/discover-your-best-virtual-self-with-icontact-controller?_pos=2&amp;_sid=3ef528cce&amp;_ss=r">iContact Control app</a>.Within the app, you can adjust the Denoise setting to reduce background noise and improve voice clarity. Fine-tuning this setting can often resolve common audio quality issues.<h2 dir="ltr" id="enable-noise-suppression-in-your-video-conferencing-app">Enable Noise Suppression in Your Video Conferencing App</h2>If you&apos;re still experiencing background noise, you can also enable your video conferencing application&apos;s built-in noise suppression:<h3 dir="ltr" id="zoom">Zoom</h3>Settings &#x2192; Audio &#x2192; Suppress Background Noise &#x2192; High<h3 dir="ltr" id="microsoft-teams">Microsoft Teams</h3>Settings &#x2192; Devices &#x2192; Noise suppression &#x2192; High<h3 dir="ltr" id="google-meet">Google Meet</h3>Settings &#x2192; Settings &#x2192; Audio &#x2192; Enable Noise cancellation<h2 dir="ltr" id="select-the-correct-microphone">Select the Correct Microphone</h2>If you have the iContact Control app installed, be sure to select iContact Control as your microphone (audio input) in your video conferencing or recording application. This ensures your audio settings from the app are applied during your calls.If you do not have the iContact Control app installed, select iContact Camera as your microphone instead.If you&apos;re still experiencing audio issues after trying the steps above, please contact our customer support team at <a href="mailto:support@icontactcamera.com">support@icontactcamera.com</a> with your order number, and we&apos;ll be happy to help.

How can I improve my audio quality during video calls?

Lag can occur if the USB port isn’t supplying enough power.

Video lag or choppiness is usually caused by your computer&apos;s USB connection or system performance&#x2014;not the camera itself.To improve video performance:<ul><li dir="ltr" style="text-decoration:none;">Connect your iContact Camera&#xA0;directly to your computer&#xA0;(avoid USB hubs, docking stations, and extension cables).</li><li dir="ltr" style="text-decoration:none;">Use a&#xA0;high-speed USB port&#xA0;whenever possible.</li><li dir="ltr" style="text-decoration:none;">Close unnecessary applications to free up system resources during your video call.</li><li dir="ltr" style="text-decoration:none;">If you&apos;re using the&#xA0;<a href="https://icontactcamera.com/blogs/tips/discover-your-best-virtual-self-with-icontact-controller?_pos=2&amp;_sid=3ef528cce&amp;_ss=r">iContact Control</a><a href="https://icontactcamera.com/blogs/tips/discover-your-best-virtual-self-with-icontact-controller?_pos=2&amp;_sid=3ef528cce&amp;_ss=r">&#xA0;app</a>, make sure you&apos;re running the latest version.</li></ul>If you&apos;re still experiencing video lag after trying the steps above, please contact our customer support team at <a href="http://mailto:">support@icontactcamera.com</a> with your order number, and we&apos;ll be happy to help.

There's a delay or lag in my video. Why?

Flickering is caused by low voltage from USB hubs or docks splitting power.

<h2 id="isPasted">Troubleshooting flickering with the iContact Camera</h2>Flickering is usually caused by low voltage from using a USB hub or dock.Basic Fixes:<ul><li style="font-size: 16px; color: rgb(0, 0, 0);">Plug the camera directly into your computer&apos;s USB port (not a hub or dock).</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Try a different USB port if needed.</li></ul>If the issue continues on a laptop, adjust your power settings:BIOS Settings<ol><li style="font-size: 16px; color: rgb(0, 0, 0);">Restart your computer and press ESC to enter BIOS.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Navigate to Advanced &gt; Power Management Options.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Uncheck Runtime Power Management.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Save and exit.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">For detailed Bios steps, click&#xA0;<a href="https://www.niallbrady.com/2020/11/30/logitech-c920-webcam-flickering-with-a-thinkpad-thunderbolt-3-gen-2-dock-try-this/" target="_blank" rel="noopener noreferrer">here</a></li></ol>Nvidia Control Panel<ol><li style="font-size: 16px; color: rgb(0, 0, 0);">Right-click your desktop and open Nvidia Control Panel.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Go to Manage 3D settings &gt; Global Settings.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Set Power management mode to Prefer maximum performance.</li></ol>Windows Power Settings<ol><li style="font-size: 16px; color: rgb(0, 0, 0);">Click Start, search for Power &amp; Sleep Settings.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Click Additional Power Settings on the right.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Select High performance &gt; click Change plan settings.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Go to USB settings &gt; USB selective suspend setting, and set it to Disabled.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Save changes.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">For a detailed video of Nvidia and Power settings, click&#xA0;<a href="https://www.youtube.com/watch?v=8Cw9M4JcDB0" target="_blank" rel="noopener noreferrer">here</a>.</li></ol>Final Step:<ul><li style="font-size: 16px; color: rgb(0, 0, 0);">Reboot your computer to apply all changes.</li></ul>If you have additional questions about flickering or glitching, reach out to us at&#xA0;<a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>.

My Camera is Flickering or Glitching

Blurry video? Clean the lens, reduce light, and disable autofocus.

Ensure the lens is clean and your camera is properly focused. Our cameras have autofocus, but a dirty lens or too much background light can cause blurriness as well. We suggest turning off autofocus in the&#xA0;<a href="https://icontactcamera.com/blogs/tips/discover-your-best-virtual-self-with-icontact-controller?_pos=2&amp;_sid=3ef528cce&amp;_ss=r" target="_blank" rel="noopener noreferrer">iContact Control App</a>.<img src="https://attachments.gorgias.help/ZPB9rx1MKNMxWVa3/hc/JWE4j73GBe7ZlV9b/2025051807-31c50b37-eef2-43ca-8230-49f076bed90b-screenshot%202025-05-18%20at%203.11.11%E2%80%AFpm.png" style="width: 300px;" class="fr-fic fr-dib"> If you&apos;re still experiencing issues after cleaning the lens, adjusting the lighting, or turning off autofocus, please contact our customer support team at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number so we can assist you further.

Troubleshooting