There's a delay or lag in my video. Why?Updated a month ago

Video lag or choppiness is usually caused by your computer's USB connection or system performance—not the camera itself.

To improve video performance:

• Connect your iContact Camera directly to your computer (avoid USB hubs, docking stations, and extension cables).

• Use a high-speed USB port whenever possible.

• Close unnecessary applications to free up system resources during your video call.

• If you're using the iContact Control app, make sure you're running the latest version.

If you're still experiencing video lag after trying the steps above, please contact our customer support team at [email protected] with your order number, and we'll be happy to help.