My computer isn’t recognizing the iContact Camera. What should I do?Updated 22 days ago

First, unplug your iContact Camera from your computer. Wait a few seconds, then plug it directly into your computer's USB port—not through a USB hub, dock, or adapter. Make sure the camera arm is fully swiveled downward into its operating position.

Next, verify that your video conferencing application (such as Zoom, Microsoft Teams, or Google Meet) is using the correct video source:

• If you have the iContact Control app installed, select iContact Control as your camera.
• If you do not have the iContact Control app installed, select iContact Camera.

If your camera still isn't being recognized, please refer to our I'm Unable to Access My Camera troubleshooting guide for detailed, step-by-step instructions.

If the issue persists after completing the troubleshooting steps, please contact our customer support team at [email protected] with your order number, and we'll be happy to assist you.