What if my package is lost or stolen?Updated a month ago

If you believe your package has been lost or stolen, we recommend first checking with family members, neighbors, your building's front desk or management, or your local post office, as they may have accepted the delivery on your behalf.

If you're still unable to locate your package, please email [email protected] within 7 days of the delivery date shown in your tracking. We'll work with you and the courier to investigate and help resolve the issue.