<h2 data-key="260" id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;">Order Confirmation</h2>First, check that your order was placed successfully. You should have received a confirmation email from iContact Camera.&#xA0;<h2 id="if-its-missing">If it&#x2019;s missing:</h2><ul><li>&#xA0;Make sure you&#x2019;re checking the correct email address used during checkout.</li><li style="font-size: 16px;">&#xA0;Look in your spam, junk, or promotions folder.</li><li style="font-size: 16px;">&#xA0;If you still cannot find the confirmation email, reach out to us at <a target="_blank" rel="noopener noreferrer noopener noreferrer noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>, and we&#x2019;ll help locate your order.</li></ul>Tracking your OrderOrders are processed shortly after purchase. Domestic orders typically ship within 1-2 business days, while international shipments may take longer.&#xA0;Once your package ships, you&#x2019;ll receive a confirmation email with a tracking number and link. You can also track your order anytime <a href="https://icontactcamera.com/apps/tracking" target="_blank" rel="noopener noreferrer" class="fr-green">here</a>.For any other tracking concerns, don&#x2019;t hesitate to reach out to our team at <a target="_blank" rel="noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>.

How do I track my order?

<h2 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;">Tracking delays</h2>Once your package has been labeled and shipped, tracking information may take some time to update. If several days have passed and the tracking number still isn&#x2019;t showing any progress, you may be able to find more details by checking the status through this <a href="https://icontactcamera.com/apps/tracking" target="_blank" rel="noopener noreferrer" class="fr-green fr-strong">Tracking Link.</a>Still seeing no progress? Feel free to contact our support team at <a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a><a href target="_blank">,</a>&#xA0;and we&#x2019;ll help look into it.

Why is my tracking number not updating?

We start processing your order as soon as it&#x2019;s placed. Most domestic orders ship within 2 business days, while international orders may take a bit longer to process.<ul><li>&#xA0;A shipping confirmation email with a <a href="https://icontactcamera.com/apps/tracking" target="_blank" rel="noopener noreferrer">tracking link</a> will be sent once your order ships. </li><li style="font-size: 16px;">Tracking updates may take 24-48 hours to appear due to carrier processing delays.</li><li>Domestic orders typically take 4-5 business days to be delivered, but international orders can take up to 13-17 days.&#xA0;</li></ul>If you have additional questions regarding shipping or if your shipment has been stuck in transit for more than 10 days, please reach out to our customer support team at&#xA0;<a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>.

How long does it take for my order to ship?

Cameras and lights may ship separately—cameras usually arrive first.

Some items in an order, such as a camera and light, may be shipped separately so they can arrive to you sooner. Usually, we ship cameras first and lights later. If you have received only part of your order, there is likely a second package on the way.&#xA0;If it&#x2019;s been over a week since your first package arrived and you haven&#x2019;t received a second tracking number, please reach out to us at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>,&#xA0;and we&#x2019;ll help track it down.

I only received part of my order. Where’s the rest?

Tracking is emailed once your order ships. Contact us if you don’t get it.

Once your order is placed successfully, you will receive an email with your tracking details as soon as your package is handed over to the courier.<ul><li style="font-size: 16px;">For domestic deliveries, this may take 1-2 business days.</li><li style="font-size: 16px;">For international deliveries, it may take 13-17 business days.</li></ul>If you have not received any tracking information after the given timeframe, please reach out to our customer support team at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number.

When will I receive my tracking information?

“Delivered” but no package? Check nearby or contact support@icontact.

If your tracking shows &quot;Delivered&quot; but you haven&#x2019;t received your package, please check with family members, neighbors, building management, or your local post office.If you still can&apos;t locate it, contact our customer support team at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number for further assistance.

My tracking says "Delivered" but I haven’t received my package.

Update address? Email support@icontactcamera.com with order number.

If your order hasn&#x2019;t shipped yet, we may be able to update your shipping address. Since we process and ship orders quickly, it&#x2019;s important to act fast.Please email us at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number and the correct address as soon as possible, and we&#x2019;ll do our best to assist you.

Can I change my shipping address after placing an order?

Package lost or stolen? Email support@icontactcamera.com within 7 days.

If you suspect your package is lost or stolen, please email&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;within 7 days of the delivery date shown in your tracking.We will work with you and the courier to resolve the issue.

What if my package is lost or stolen?

Package 7+ days late? Email support@icontactcamera.com with your order number.

Sometimes carriers experience unexpected delays which is beyond our control.&#xA0;If your package hasn&#x2019;t arrived within 7 days of the estimated delivery date, please contact our customer support team at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number for further assistance.

What should I do if my package is delayed?

We ship via DHL, FedEx, UPS, or USPS. For questions, email support@icontactcamera.com.

We use several local courier such as DHL, FedEx, UPS, USPS etc. depending on your location and the service level chosen at checkout. &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;If you have any additional concerns or queries, contact our customer support team at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number for further assistance.

Shipping