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We use several local courier such as DHL, FedEx, UPS, USPS etc. depending on your location and the service level chosen at checkout. &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;If you have any additional concerns or queries, contact our customer support team at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number for further assistance.

We ship via DHL, FedEx, UPS, or USPS. For questions, email support@icontactcamera.com.

What shipping carriers do you use?

Shipping

I'm unable to access my camera

Using iContact Camera with video calling apps

My image is too light or dark

Camera privacy

How do I position my iContact Camera for the best eye contact?

Why does my video look blurry?

What lighting setup is recommended for the best video quality?

Tips to maintain my iContact Camera?

How do I cancel my order?

General FAQ

What software settings should I check if my video isn't displaying properly?

My computer isn’t recognizing the iContact Camera. What should I do?

Does the camera work with both Mac and Windows?

How can I improve my audio quality during video calls?

There's a delay or lag in my video. Why?

Image quality issues

My camera image is frozen or not moving. How do I fix it?

My camera is flickering or glitching

Can I record video directly from the iContact Camera?

Troubleshooting

How do I access the iContact Control App?

Can I adjust the camera settings manually?

iContact Control App

iContact Camera Go setup

How can I adjust the focus on my camera?

Why are there black shapes on my screen?

Is the iContact Camera Go compatible with my laptop?

Does the iContact Camera Go have adjustable settings?

Can I use the iContact Camera Go with a phone or tablet?

How is the iContact Camera Go different from the iContact Camera Pro?

Camera arm is too small

iContact Camera Go

iContact Camera Pro setup

How do I turn off autofocus on my iContact Camera Pro?

Can the iContact Camera Pro be used in the upright position?

How to balance your iContact Camera Pro and Pro Light Panel

How is the iContact Camera Pro different from the Go version?

How do I set up the iContact Camera Pro?

Camera arm is too long

iContact Camera Pro

How do I set up the iContact Conference Camera?

Need better audio in larger rooms?

iContact Conference Camera

How do I track my order?

Why is my tracking number not updating?

How long does it take for my order to ship?

I only received part of my order. Where’s the rest?

When will I receive my tracking information?

My tracking says "Delivered" but I haven’t received my package.

Can I change my shipping address after placing an order?

What if my package is lost or stolen?

What should I do if my package is delayed?

When will I receive my refund?

What is your restocking fee?

How do I start a return?

Returns

What shipping carriers do you use?Updated 11 hours ago