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Occasionally, shipping carriers experience unexpected delays that are outside of our control.If your package hasn&apos;t arrived within 7 days of the estimated delivery date, please email us at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number. We&apos;ll be happy to look into the shipment and help you track it down.

Package 7+ days late? Email support@icontactcamera.com with your order number.

What should I do if my package is delayed?

Shipping

Find the Best Camera for Your Setup

Will the iContact Camera fit my monitor?

iPad Compatibility

Does it support Windows Hello?

Can I use my iContact Camera with a dual monitor setup?

Does the iContact Camera work with Mac, Windows, and Linux?

Can the iContact Camera be used in the upright position?

What lighting setup is recommended for the best video quality?

Before You Buy

How do I set up my iContact Camera?

Using iContact Camera with Video Conferencing Apps

How to Mount Your iContact Camera for Better Stability

How do I turn off autofocus on my iContact Camera?

Can I record video directly from the iContact Camera?

My Image Is Too Light or Too Dark

How do I position my iContact Camera for the best eye contact?

Tips to Maintain Your iContact Camera

Setup & Using Your Camera

Image quality issues

I'm Unable to Access my Camera

My computer isn’t recognizing the iContact Camera. What should I do?

How can I improve my audio quality during video calls?

There's a delay or lag in my video. Why?

My Camera is Flickering or Glitching

Why Does my Video Look Blurry?

Troubleshooting

How do I access the iContact Control App?

Can I adjust the camera settings manually?

I Can't Install the iContact Control App

iContact Control App

How do I track my order?

Why is my tracking number not updating?

How long does it take for my order to ship?

I only received part of my order. Where’s the rest?

When will I receive my tracking information?

My tracking says "Delivered" but I haven’t received my package.

Can I change my shipping address after placing an order?

What if my package is lost or stolen?

What shipping carriers do you use?

When will I receive my refund?

What is your restocking fee?

How do I start a return?

Do you provide return labels?

How do I cancel my order?

Returns

What should I do if my package is delayed?Updated a month ago