Why are there black shapes on my screen?Updated 21 hours ago
Sensor Dust
If you notice dark spots when your iContact Camera Go is out of focus, it may be due to dust on the sensor.
To clean it:
- Unscrew the lens and gently wipe the sensor (highlighted in red) with a Q-tip.
- For stubborn dust, lightly spray the Q-tip with eyeglass or screen cleaner.
- The sensor is protected by scratch-resistant glass, so cleaning is safe.
- Keep the camera powered on while cleaning so you can monitor your progress.
If there are still black shapes, please contact our support team at [email protected] for further help or a replacement.