Set up your iContact Camera in a few easy steps.

iContact Camera Go setup

Get the best focus on your iContact Camera.

<div data-block="true" data-editor="6riar" data-offset-key="1m6dg-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 30px;"><strong><span style="color: rgb(0, 0, 0);">To fine-tune the focus</span></strong></span></h2><p><span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;" id="isPasted">The camera&apos;s focus is preset but can be manually adjusted if needed.</span><br></span></p><ol><li style="font-size: 16px;"><span style="font-family: Arial, Helvetica, sans-serif;">Loosen the notched locknut by turning it counterclockwise.</span></li><li style="font-size: 16px;"><span style="font-family: Arial, Helvetica, sans-serif;">Rotate the lens&#x2014;counterclockwise to bring focus closer, clockwise to focus farther away.</span></li><li style="font-size: 16px;"><span style="font-family: Arial, Helvetica, sans-serif;">Once adjusted, tighten the locknut and lens by rotating them clockwise.</span></li></ol><p><span style="font-family: Arial, Helvetica, sans-serif;">It may take a minute or two to set it to your preferred distance, but once you&apos;ve set it to your preference, you won&apos;t ever need to adjust it again.</span></p></div></div></div></div></div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://attachments.gorgias.help/ZPB9rx1MKNMxWVa3/hc/984vj29DZ96PKGOZ/2024041818-32011d9d-526b-4599-89e4-cd94065086b4-0c4ca0a2-fc99-4236-bddb-28f88e2486ae.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%; width: 530px; cursor: default;" class="fr-fic fr-dib"></div><p><span style="font-family: Arial,Helvetica,sans-serif;">For more questions about adjusting the focus on your camera, please contact our customer support team at <span style="color: rgb(44, 130, 201);">support@icontactcamera.com</span>.</span></p>

How can I adjust the focus on my camera?

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;" id="sensor-dust"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 30px; color: rgb(0, 0, 0);">Sensor Dust</span></h2></div></div></div></div></div></div><p><span style="font-family: Arial,Helvetica,sans-serif;">If you notice dark spots when your&#xA0;<a href="https://icontactcamera.com/products/icontact-camera-go" target="_blank" rel="noopener noreferrer"><span style="color: rgb(44, 130, 201);">iContact Camera Go</span></a>&#xA0;is out of focus, it may be due to dust on the sensor.</span></p><h2 id="isPasted"><span style="font-size: 30px;"><strong><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">To clean it:</span></strong></span></h2><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Unscrew the lens and gently wipe the sensor (highlighted in red) with a Q-tip.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">For stubborn dust, lightly spray the Q-tip with eyeglass or screen cleaner.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The sensor is protected by scratch-resistant glass, so cleaning is safe.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Keep the camera powered on while cleaning so you can monitor your progress.</li></ul><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://attachments.gorgias.help/ZPB9rx1MKNMxWVa3/hc/984vj29DZ96PKGOZ/2024041818-cd6d065d-196a-48cd-8e1c-31d69be564e9-34430bca-ea70-48f4-9cf6-2cb89adde84b.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%; width: 558px; cursor: default;" class="fr-fic fr-dib"></div><p><span style="font-family: Arial,Helvetica,sans-serif;">If there are still black shapes, please contact our support team at <a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com" id="isPasted"><span style="color: rgb(44, 130, 201);">support@icontactcamera.com</span></a> for further help or a replacement.</span></p>

Why are there black shapes on my screen?

Yes! iContact Camera Go works with most Mac and Windows devices via USB.

<p id="isPasted"><span style="background-color: initial; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Yes! The </span><span style="background-color: initial; font-family: Arial, Helvetica, sans-serif; color: rgb(44, 130, 201);"><a href="https://icontactcamera.com/products/icontact-camera-go" target="_blank" rel="noopener noreferrer">iContact Camera Go</a></span><span style="background-color: initial; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"> is compatible with most laptops and monitors, including both Mac and Windows devices, via a standard USB connection.</span></p><p><span style="background-color: initial; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">If you have any specific concerns, feel free to contact our customer support team at&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(44, 130, 201);"><a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a></span><span style="background-color: initial; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">&#xA0;with your order number&#x2014;we&#x2019;re happy to assist!</span></p>

Is the iContact Camera Go compatible with my laptop?

Yes! Use the iContact Control App to adjust settings.

<p id="isPasted"><span style="background-color: initial; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Yes! You can manually adjust brightness, contrast, and saturation through the&#xA0;</span><span style="background-color: initial; font-family: Arial, Helvetica, sans-serif; color: rgb(44, 130, 201);"><a href="https://icontactcamera.com/blogs/tips/discover-your-best-virtual-self-with-icontact-controller?_pos=3&amp;_sid=7c0bfff82&amp;_ss=r" target="_blank" rel="noopener noreferrer">iContact Control App</a></span><span style="background-color: initial; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Not finding what you need? Send your order number and question to&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(44, 130, 201);"><a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a></span><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">&#x2014;we&#x2019;ve got you.</span></p>

Does the iContact Camera Go have adjustable settings?

The iContact Camera Go is designed primarily for laptops and computers and is not compatible with smartphones or tablets. Have additional questions or concerns? We’re just an email away at support@icontactcamera.com.

<p id="isPasted"><span style="background-color: initial;">The <a href="https://icontactcamera.com/products/icontact-camera-go" target="_blank" rel="noopener noreferrer"><span style="color: rgb(44, 130, 201);">iContact Camera Go</span></a> is designed primarily for laptops and computers and is not compatible with smartphones or tablets.</span></p><p>Have additional questions or concerns? We&#x2019;re just an email away at <a data-fr-linked="true" href="mailto:support@icontactcamera.com"><span style="color: rgb(44, 130, 201);">support@icontactcamera.com</span></a>.</p>

Can I use the iContact Camera Go with a phone or tablet?

The iContact Camera Go is compact and travel-friendly.

<p id="isPasted"><span style="background-color: initial; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">The&#xA0;</span><span style="background-color: initial; font-family: Arial, Helvetica, sans-serif; color: rgb(44, 130, 201);"><a href="https://icontactcamera.com/products/icontact-camera-go" target="_blank" rel="noopener noreferrer">iContact Camera Go</a></span><span style="background-color: initial; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">&#xA0;model is more compact and lightweight, ideal for travel, while maintaining key features like eye contact positioning and clear video quality.</span><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><br></span><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><br></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><img src="https://attachments.gorgias.help/ZPB9rx1MKNMxWVa3/hc/JWE4j73GBe7ZlV9b/2025051817-8a29c089-1881-40a7-a58e-3996b5680918-go.png" style="width: 572px;" class="fr-fic fr-dib"></span></p><p><br><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">If you need more assistance, we&#x2019;re just an email away. Contact&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(44, 130, 201);"><a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a></span><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">&#xA0;with your order number.</span></p>

How is the iContact Camera Go different from the iContact Camera Pro?

Adjust your video call layout to best fit your screen.

<div data-block="true" data-editor="esar8" data-offset-key="460md-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="esar8" data-offset-key="4e5m2-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Our iContact Camera webcams are designed to work with most screen sizes. For larger monitors, we recommend positioning your video call windows on the right side of the screen to better align the camera with the person you&#x2019;re speaking to, improving eye contact and communication.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">If you&#x2019;re using the <a href="https://icontactcamera.com/products/icontact-camera-go" target="_blank" rel="noopener noreferrer">iContact Camera Go</a> and need a longer arm, consider upgrading to the <a href="https://icontactcamera.com/products/icontact-camera-pro" target="_blank" rel="noopener noreferrer">iContact Camera Pro</a>, which features 4K resolution, a longer arm, and a swivel mechanism for easy on/off-screen positioning.</span><br><br></p></div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://attachments.gorgias.help/ZPB9rx1MKNMxWVa3/hc/984vj29DZ96PKGOZ/2024041723-be4373ce-828e-496c-9d4e-61a62939115c-e4b093d8-83ed-4ad3-8923-7fb7cb545841.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%; width: 359px; cursor: default;" class="fr-fic fr-dib"><br><br></div><div data-block="true" data-editor="esar8" data-offset-key="33ohq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted">We understand that getting used to this new layout may take a little time, but you&#x2019;ll soon see the difference in your video call experience.</p><p>Please reach out to our customer support team at <a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a> if you have any other questions regarding your camera size.</p></div></div>

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The iContact Camera Go offers a lightweight, portable solution for maintaining natural eye contact during video calls while on the move.