Get started on accessing the iContact Camera on your computer.

If your iContact Camera isn&apos;t appearing as an option in your video call app, try these steps: Mac:<ol><li style="color: rgb(0, 0, 0); font-size: 16px;">Click the Apple icon &#x2192; About This Mac &#x2192; System Report &#x2192; Camera.</li><li style="color: rgb(0, 0, 0); line-height: 1; font-size: 16px;">If your iContact Camera isn&#x2019;t listed, try an&#xA0;<a href="https://support.apple.com/en-us/HT201295" target="_blank" rel="noopener noreferrer">SMC reset</a>. </li></ol>PC (Windows):<ol><li style="color: rgb(0, 0, 0); font-size: 16px;">Open Device Manager &#x2192; Look under Cameras, Imaging Devices, or Sound, Video, and Game Controllers.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">If not listed, go to Action &#x2192; Scan for Hardware Changes.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Restart and test using the Camera app.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Make sure Windows is updated. Microsoft offers camera troubleshooting guides.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Disable USB power-saving settings that may disable your camera.</li></ol>USB connection tips:<ul><li style="color: rgb(0, 0, 0); font-size: 16px;">Ensure the camera is firmly connected to your computer&#x2019;s USB port.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Avoid USB hubs or extensions; try plugging directly into your computer.</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Remove other devices from hubs if necessary. Some hubs can overload or fail.</li></ul>If you have additional questions regarding camera access, don&apos;t hesitate to contact our customer support team at <a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>.

I'm unable to access my camera

Change video call settings to get the best performance.

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most video apps allow you to choose your preferred camera and enable HD. Here&apos;s how to set up your iContact Camera on popular platforms:</div>Zoom<ol><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Start or join a meeting. Click the &#x2303; arrow next to the camera icon.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Select iContact Camera.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Go to Video Settings, check HD, Original Ratio, and optionally Mirror my video.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Confirm your selection via the preview window.</li></ol>Google Meet<ol><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Start or join a meeting. Click the &#x2303; arrow next to the camera icon.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Select iContact Camera.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Go to Video Settings, check HD, Original Ratio, and optionally Mirror my video.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Confirm your selection via the preview window.</li></ol>Microsoft Teams<ol><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Click your profile picture &#x2192; Settings.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Under Devices, select iContact Camera from the Camera dropdown.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Confirm using the preview window.</li></ol>GoToMeeting<ol><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Right-click the GoToMeeting icon in your system tray.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Navigate to System Preferences &#x2192; Webcam.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; line-height: 1;">Select iContact Camera and check the preview to confirm. </li></ol>If your camera doesn&#x2019;t appear as an option, click&#xA0;<a href="https://icontactcamera.gorgias.help/en-US/im-unable-to-access-my-camera-492429" target="_blank" rel="noopener noreferrer">here</a> for troubleshooting steps.&#x2028;For additional help, reach out to our team at <a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com" id="isPasted">support@icontactcamera.com</a>.

Using iContact Camera with video calling apps

Good lighting is essential to get the best performance from the iContact Camera.

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;" id="lighting-tips-for-your-icontact-camera">Lighting Tips for Your iContact Camera</h2></div>Proper lighting is key to getting the most out of your iContact Camera. Here are a few helpful suggestions:<ol><li style="font-size: 16px;">Use Natural Light: Set up near a window for soft, even lighting. Be mindful of changing daylight.</li><li style="font-size: 16px;">Avoid Backlighting: Don&#x2019;t sit with strong light sources behind you.</li><li style="font-size: 16px;">Try a Dimmable Light: Our <a href="https://icontactcamera.com/collections/all-accessories/products/icontact-pro-rechargeable-glow-light" target="_blank" rel="noopener noreferrer">Pro Light Panel</a>&#xA0;or <a href="https://icontactcamera.com/collections/all-accessories/products/led-video-light-with-90-cri" target="_blank" rel="noopener noreferrer">Go Glow Light</a> attaches directly to your camera and offers customizable brightness.</li><li style="font-size: 16px;">Use Multiple Light Sources: A key light, fill light, and backlight setup can balance shadows and improve image depth.</li></ol>If you have additional questions about lighting, please contact our customer support team at <a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>.

My image is too light or dark

Learn about privacy with your iContact Camera.

The&#xA0;<a href="https://icontactcamera.com/products/icontact-camera-pro" target="_blank" rel="noopener noreferrer">iContact Camera Pro</a>&#xA0;supports multiple privacy options:<ol><li style="font-size: 16px; color: rgb(0, 0, 0);"><a href="https://icontactcamera.com/collections/all-accessories/products/pro-lens-cover" target="_blank" rel="noopener noreferrer">Pro Lens Covers</a>&#xA0;are available on our website to physically block the camera.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Mac and PC systems: &#xA0; * Require your permission to access the camera. &#xA0;&#xA0; * Display on-screen alerts when the camera is active.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">For added physical privacy, you can: * Tilt the camera body upward to face the ceiling. * Use a USB power switch to cut off both video and audio. * Unplug the camera completely when not in use.</li></ol>If you have any questions regarding camera privacy, please don&apos;t hesitate to reach out at&#xA0;<a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>

Camera privacy

Position iContact Camera at eye level for natural eye contact.

For the most natural eye contact during video calls, position your iContact Camera so it&apos;s as close to eye level as possible. Use the arm to adjust the angle until it aligns with your line of sight when speaking.Please contact our customer support team at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number for further assistance.

How do I position my iContact Camera for the best eye contact?

Blurry video? Clean the lens, reduce light, and disable autofocus.

Ensure the lens is clean and your camera is properly focused. Our cameras have autofocus, but a dirty lens or too much background light can cause blurriness as well. We suggest&#xA0;<a href="https://icontact-camera-copy.gorgias.help/en-US/how-do-i-turn-off-autofocus-on-my-icontact-camera-pro-492421">turning off autofocus</a>&#xA0;in the&#xA0;<a href="https://icontactcamera.com/blogs/tips/discover-your-best-virtual-self-with-icontact-controller?_pos=2&amp;_sid=069a58003&amp;_ss=r">iContact Camera app</a>.<img src="https://attachments.gorgias.help/ZPB9rx1MKNMxWVa3/hc/JWE4j73GBe7ZlV9b/2025051807-31c50b37-eef2-43ca-8230-49f076bed90b-screenshot%202025-05-18%20at%203.11.11%E2%80%AFpm.png" style="width: 300px;" class="fr-fic fr-dib"> If you&apos;re still experiencing issues after cleaning the lens, adjusting the lighting, or turning off autofocus, please contact our customer support team at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number so we can assist you further.

Why does my video look blurry?

For best video, use soft front lighting and avoid strong backlight to prevent shadows.

For the best video quality, use soft, front-facing lighting. Avoid strong light sources behind you, as they can cause your face to appear shadowed or underexposed.We recommend:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">The <a href="https://icontactcamera.com/collections/all-accessories/products/icontact-pro-rechargeable-glow-light" target="_blank" rel="noopener noreferrer">Pro Light Panel</a> for users with the <a href="https://icontactcamera.com/products/icontact-camera-pro" target="_blank" rel="noopener noreferrer">iContact Camera Pro</a>.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">The <a href="https://icontactcamera.com/collections/all-accessories/products/led-video-light-with-90-cri" target="_blank" rel="noopener noreferrer">Go Glow Ligh</a>t for those using the <a href="https://icontactcamera.com/products/icontact-camera-go" target="_blank" rel="noopener noreferrer">iContact Camera Go</a>.</li></ul>Both options offer adjustable lighting to enhance your on-screen presence.Need help optimizing your setup? Contact our support team at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number.

What lighting setup is recommended for the best video quality?

Wipe the lens gently and store it safely.

Gently wipe the camera lens with a microfiber cloth regularly and store it safely when not in use to avoid scratches or damage.&#xA0;Need more help? Our support team is here for you&#x2014;just email <a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a> with your order number and we&#x2019;ll be glad to assist.

Tips to maintain my iContact Camera?

Order not shipped? Email support@icontactcamera.com to cancel.

If your order hasn&#x2019;t shipped yet, we may be able to cancel it. Please email us as soon as possible at&#xA0;<a data-fr-linked="true" href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;with your order number and a request for cancellation.Once your order has shipped, it can no longer be cancelled, but you may be eligible for a return instead. Please see our&#xA0;<a href="https://icontactcamera.com/policies/refund-policy" target="_blank" rel="noopener noreferrer"></a><a href="http://Help%20Center%20Edits%20Help%20Center%20Edits%20%20100%25%2010%20cancel%201%20of%204%20C3%20Cancellation%20%20E3%20%20https://icontactcamera.com/policies/refund-policy%20%20%20%20%20%20%09%20https://icontactcamera.com/policies/refund-policy%20Turn%20on%20screen%20reader%20support%20To%20enable%20screen%20reader%20support,%20press%20%E2%8C%98+Option+Z%20To%20learn%20about%20keyboard%20shortcuts,%20press%20%E2%8C%98slash%20%20https://icontactcamera.com/policies/refund-policy" target="_blank" rel="noopener noreferrer">Return&#xA0;</a><a href="https://icontactcamera.com/policies/refund-policy" target="_blank" rel="noopener noreferrer">Policy</a><a href="http://Help%20Center%20Edits%20Help%20Center%20Edits%20%20100%25%2010%20cancel%201%20of%204%20C3%20Cancellation%20%20E3%20%20https://icontactcamera.com/policies/refund-policy%20%20%20%20%20%20%09%20https://icontactcamera.com/policies/refund-policy%20Turn%20on%20screen%20reader%20support%20To%20enable%20screen%20reader%20support,%20press%20%E2%8C%98+Option+Z%20To%20learn%20about%20keyboard%20shortcuts,%20press%20%E2%8C%98slash%20%20https://icontactcamera.com/policies/refund-policy" target="_blank">&#xA0;</a>for&#xA0;more details.

General FAQ